Travel smart, achieve more< 2014-05-03 >
ITN: Please introduce your company and your products and services in brief to someone who does not know your company.
Stefan Vorndran: BCD Travel helps companies make the most of what they spend on travel. For travellers, this means keeping them safe and productive, and helping them to make good choices while on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel programme. For executives, we ensure that the travel programme supports their company objectives. In short, we help our clients travel smart and achieve more. We make this happen in 97 countries with 11,000 creative, committed and experienced people.
We combine service leadership with flexible technology, intelligent data analysis and strategic solutions to provide travel management advantages to customers of all sizes, all around the globe. Our integrated and global technology infrastructure gives companies the resources to access, analyze and act on the dynamic data your travel programme is producing at any given moment in time. Our consistent service delivery provides travellers with a broad range of resources to help them stay satisfied, productive and focused on their business objectives.
ITN: What are your unique selling propositions (USPs)? What distinguishes you from your competitors?
Stefan Vorndran: We know that companies get more by giving travellers more. So we’re bringing new ways to make travellers’ lives better and to make our customers travel spend go further by delivering travel programmes straight to their travellers. We deliver what we promise, and only promise what we can deliver. We do what we say with warmth, humour, and a great deal of thought – in a more personal and creative way than our competitors. That’s why people enjoy working with us.
ITN: Who and where are your clients?
Stefan Vorndran: We serve our customers in 97 countries worldwide – ranging from to small- and medium-sized enterprises to multinational groups of companies. Therefore, we understand the different needs of all kinds of customer whatever industry sector they operate in.
ITN: Where do you see your company in one year? What do you expect? What do you wish for?
Stefan Vorndran: We always aim to exceed our financial goals and the expectations of our clients, our colleagues and our shareholders. We’ll keep on investigating – strategically and long-term – in growth, training activities, information and knowledge management, data security and technology to keep our clients satisfied with our services. Our goal is to maintain our industry-leading client-retention rate of more than 95 % and to continue our successful customer acquisition. We’re well positioned in the market and looking confidently to the next year.
ITN: Your words of wisdom out of your experience as an entrepreneur:
Stefan Vorndran: There’s always room for improvement.